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Seven Steps to Measurement Success:
1.
Define Measurable Objectives:
To be measurable, objectives must be
quantifiable. Defining objectives such as the dollar
volume of sales influenced, quantity and quality of sales
leads, speaker ratings, range of positive-to-negative
perceptions, and increased brand awareness form a solid basis
for authoritatively demonstrating the effectiveness of your
events program.
2. Develop
a Measurement Plan
Methodology will differ, depending on the objectives being set
and the type of event being measured. Mapping out a plan detailing the survey method(s), target
audience, and associated time frames is critical to a
successful measurement strategy.
3. Create
Survey Instruments
Simply stated, you cannot analyze data you don’t capture.
Questions, and the selections you offer, must be clear,
concise, appropriate for your targeted audience, and crafted
to avoid errors and bias. And, they must support your stated
objectives.
4. Capture
Data
Data capture is a deceptively complex step which
requires a thorough understanding of traffic flow dynamics,
timing, and potential use of incentives to achieve optimum
results.
5. Tabulate
Results
Assembling the data, imputing results, calculating averages,
and insuring the accuracy of cross tabulations, are all
critical elements leading to a clear understanding of whether
objectives were successfully met.
6. Perform
Business Analysis
Analysts with in-depth experience in events and business,
scrutinize data to demonstrate event value and identify areas
of success and those needing improvement.
7. Produce
Executive Report
The final step in the process results in a document that is appropriate for all levels of management, including the executive office. A professionally prepared report proclaims the value of the information presented and leads the reader through a process of discovery.
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